Privacy

Before you start using our legal AI services, please carefully read through this Privacy Policy.

If you have any questions, concerns or feedback about this Policy or other legal matters, please reach out to [email protected].

This Privacy Policy (the “Policy”) describes the types of personal data (“Personal Data”) that Isaacus Pty Ltd (“Isaacus”, the “Company”, “us”, “we” or “our”) collects, uses, discloses and processes when you use our websites (collectively, the “Website”), including but not limited to https://isaacus.com, https://platform.isaacus.com, https://docs.isaacus.com and https://api.isaacus.com, as well as the Isaacus Platform, the Isaacus API, Isaacus artificial intelligence and machine learning models, algorithms and systems, Isaacus apps and any other software, products or services that we offer (collectively, including our Website, the “Services”).

This Policy applies only where we act as a data controller. It does not apply where we act as a data processor.

We may change this Policy from time to time by posting revisions on our Website. If you were a User of our Services before the posting of a revision, that revision will take effect 14 days after its posting. If you do not intend to agree to a revision, you must stop using our Services before it comes into effect. For new Users, revisions will take effect immediately upon their posting.

This Policy was last updated on 6 March 2025.

Third party access and data protection

When you use third-party extensions, integrations, or follow references and links within our Services, the privacy policies of these third parties apply to any Personal Data you provide or consent to share with them. Their privacy policies will govern how this data is processed.

Personal Data we collect

Personal Data is collected from you directly, automatically from your device and also from third parties. The Personal Data Isaacus processes when you use the Services depends on variables like how you interact with our Services (such as through web interfaces, desktop or mobile applications), the features you use and your method of accessing the Services. Below, we detail the information we collect through each of these channels.

From you

Account data: We collect certain information when you open an account such as your name, email address, password, social media accounts, company name, payment information and transaction information.
User content and files: When you use our Services, we collect Personal Data included as part of the information you provide such as code, inputs, text, documents, images, or feedback.
Demographic information: In some cases, you provide us with ethnicity, gender, or similar demographic details.
Feedback data: This consists of information you submit through surveys, reviews, or interactive features.
Payment information: For paid subscriptions, we collect details like your name, email address, shipping address, billing address, payment methods and tax information.
Sales and marketing data: This includes information provided for promotional communications, such as name, email address, and company name.
Support data: When you seek customer support, we collect details like code, text, or multimedia files.

Automatically

Buttons, tools, and content from other companies: Our Services may contain links or buttons that lead to third-party services like Twitter or LinkedIn. Use of these features may result in data collection. Engaging with these buttons, tools, or content may automatically send certain browser information to these companies. Please review the privacy policies of these companies for more information.
Essential cookies and similar tracking technologies: We use cookies and similar technologies to provide essential functionality like storing settings and recognizing you while using our Services.
Non-essential cookies: Depending on your jurisdiction, we may use online analytics products that use cookies to help us analyze how de-identified users use our Services and to enhance your experience when you use the Services. We may also employ third-party cookies to gather data for interest-based advertising. In some jurisdictions, we only use non-essential cookies after obtaining your consent.
Email marketing interactions: Our emails may have web beacons that offer information on your device type, email client, email reception, opens, and link clicks.
Geolocation information: Depending on the Service’s functionality, we collect regional geolocation data.
Service usage information: We collect data about your interactions with the Services, such as IP address, device information, session details, date and time of requests, device type and ID, operating system and application version, information related to your contributions to repositories, and performance of specific features or Services.
Website usage data: We automatically log data about your Website interactions, including the referring site, date and time of visit, pages viewed, and links clicked.

From third parties

Information from other users of the Services: We may receive information about you if you are identified as a representative or administrator on your company’s account.
Services you linked to your Isaacus account: When you or your administrator integrate third-party apps or services with our Services, we receive information based on your settings with those services. This can include details like your name and email from services like Google for authentication. The information we receive depends on the third party’s settings and privacy policies. Always review these to understand what data is shared with our Services.
Vendors, Partners, and Affiliates: We may receive information about you from third parties, like vendors, resellers, partners, or affiliates for the purposes outlined in this Policy.

How we use your Personal Data

The Personal Data we process depends on your interaction and access methods with our Services, including the interfaces (web, desktop, mobile apps), features used, and your preferred access tools. This section details all the potential ways Isaacus may process your Personal Data:

Business operations: We use Personal Data for activities like billing, accounting, and compensation. This includes creating aggregated statistical data for internal reporting, financial reporting, revenue planning, capacity planning, and forecast modeling (including product strategy).
Communication: We use Personal Data to inform you about new Services, features, offers, promotions, and other pertinent information. This also includes sending confirmations, invoices, technical notices, updates, security alerts, and administrative messages.
Inference: We generate new information from other data we collect to derive likely preferences or other characteristics. For instance, we infer your general geographic location based on your IP address.
Personalization: We use Personal Data to customize the Service to your preferences, to evaluate the effectiveness of enterprise business ads and promotional communications, and to ensure a seamless and consistent user experience.
Safety and security: To promote safety, integrity, and security across our Services, we process Personal Data, using both automated and, at times, manual techniques for abuse detection, prevention, and violations of terms of service.
Service provision: We use Personal Data to deliver and update our Services as configured and used by You, and to make ongoing personalized experiences and recommendations.
Troubleshooting: We use Personal Data to identify and resolve technical issues.
Ongoing service performance: Personal Data helps us keep the Services up to date and performant, and meet user productivity, reliability, efficacy, quality, privacy, accessibility and security needs.
Complying with and resolving legal obligations: including responding to Data Subject Requests for Personal Data processed by Isaacus as Controller (for example website data), tax requirements, agreements and disputes.
Delivering professional services: We use Personal Data to deliver training, consulting or implementation (“Professional Services”). This includes providing technical support, professional planning, advice, guidance, data migration, deployment, and solution/software development services.
Improving professional services: Enhancing delivery, efficacy, quality, and security of Professional Services and the underlying product(s) based on issues identified while providing Professional Services, including fixing software defects, and otherwise keeping the Professional Services up to date and performant.

When carrying out these activities, Isaacus practices data minimization and uses the minimum amount of Personal Information required.

Sharing of Personal Data

We may share Personal Data with the following recipients:

Abuse and fraud prevention entities: We may disclose Personal Data based on a good faith belief it is needed to prevent fraud, abuse, or attacks on our Services, or to protect the safety of Isaacus and our users.
Affiliates: Personal Data may be shared with Isaacus affiliates to facilitate customer service, marketing and advertising, order fulfillment, billing, technical support, and legal and compliance obligations. Our affiliates may only use the Personal Data in a manner consistent with this Policy.
Organization accounts: If an organization adds you to their Isaacus account, we might share Personal Data with that organization to fulfill the commercial relationship. In such a case, your use of the Services is protected by a data protection agreement and terms between your organization and Isaacus.
Competent authorities: We may disclose Personal Data to authorized law enforcement, regulators, courts, or other public authorities in response to lawful requests or to protect our rights and safety.
Corporate transaction entities: we might disclose Personal Data within the limits of the law and in accordance with this Privacy Policy for strategic business transactions such as sales or a merger.
Partners and resellers: We cooperate with third-parties that offer sales, consulting, support, and technical services for our Services. We may share your data with these partners and resellers where allowed, and with your consent when required.
Subprocessors and service providers: We may use vendors to provide services on our behalf, including hosting, marketing, advertising, social, analytics, support ticketing, credit card processing, or security services. They are bound by contractual obligations to ensure the security, privacy, and confidentiality of your information.

Legal bases for processing Personal Data

Our processing activities typically fall under these lawful bases:

Contractual necessity: Processing is required to fulfill our contractual duties to you, in accordance with our Terms of Service.
Legal obligation: We process data when it’s necessary to comply with applicable laws or to protect the rights, safety, and property of Isaacus, our affiliates, users, or third parties.
Legitimate interests: We process data for purposes that are in our legitimate interests, such as securing our Services, communicating with you, and improving our Services. This is done only when these interests are not overridden by your data protection rights or your fundamental rights and freedoms.
Consent: We process data when you have explicitly consented to such processing. When we rely on consent as the legal basis, you have the right to withdraw your consent for data processing at any time.

Your privacy rights

Depending on your residence location, you may have specific legal rights regarding your Personal Data:

The right to access the data collected about you.
The right to request detailed information about the specific types of Personal Data we’ve collected over the past 12 months, including data disclosed for business purposes.
The right to rectify or update inaccurate or incomplete Personal Data under certain circumstances.
The right to erase or limit the processing of your Personal Data under specific conditions.
The right to object to the processing of your Personal Data, as allowed by applicable law.
The right to withdraw consent, where processing is based on your consent.
The right to receive your collected Personal Data in a structured, commonly used, and machine-readable format to facilitate its transfer to another company, where technically feasible.

To exercise these rights, please send an email to [email protected] and follow the instructions provided. To verify your identity for security, we may request extra information before addressing your data-related request.

We aim to promptly respond to requests in compliance with legal requirements. Please note that we may retain certain data as necessary for legal obligations or for establishing, exercising, or defending legal claims.

International data transfers

Isaacus stores and processes Personal Data in a variety of locations, including your local region, the United States, Australia, and other countries where Isaacus, its affiliates, subsidiaries, or subprocessors have operations. We transfer Personal Data from the European Union, the United Kingdom, and Switzerland to countries that the European Commission has not recognized as having an adequate level of data protection. When we engage in such transfers, we generally rely on the standard contractual clauses published by the European Commission under Commission Implementing Decision 2021/914, to help protect your rights and enable these protections to travel with your data. To learn more about the European Commission’s decisions on the adequacy of the protection of personal data in the countries where Isaacus processes personal data, see this article on the European Commission website.

Security

We store your Personal Information in a way that reasonably protects it from unauthorized access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which it was collected, we will take reasonable steps to destroy, anonymize, or de-identify it.

The Australian Privacy Principles:

permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).

Where you would like to obtain such access, please contact us at [email protected].

Complaints

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us at [email protected]. We may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Minors

Our Services are not intended for anyone under the age of 18 or the minimum age required by law to be able to consent to access and use our Services, whichever is higher. Our Services are also not intended for those lacking legal capacity to enter into binding contracts. We do not intentionally gather Personal Data from such individuals. If you become aware that a minor has provided us with Personal Data, please notify us at [email protected].